Shipping policy

Shipping Policy
Last updated: 17/04/2026

This Shipping Policy applies to all orders placed with Tanwa Outdoor (“we”, “us”, “our”).

UK shipping only

We currently ship within the United Kingdom only.

Dispatch and delivery times

We aim to dispatch orders within a reasonable timeframe after cleared payment has been received. Delivery times shown on our website are estimates only and may vary due to factors outside our control, including courier delays, weather conditions, peak periods, stock issues, or operational disruption.

Unless we have agreed a different timeframe with you, goods will be delivered without undue delay and no later than 30 days after the contract is made.

Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout. We cannot accept responsibility for delays, loss, or failed delivery caused by incorrect or incomplete address details supplied by the customer.

Risk and ownership

Goods remain at our risk until they come into the physical possession of you, or a person identified by you to take possession of them. Ownership of the goods remains with Tanwa Outdoor until full payment has been received.

Delivery issues

If there is a problem with your delivery, please contact us as soon as possible at info@tanwaoutdoor.co.uk and include your order number so we can assist.